1. Customer Responsibilities

• Report all pre-existing damage before appointment or collection.
• Engineers may document damage via photos during pickup or drop-off.
• Report any post-service issues within 24 hours.
• Backup of all data is the customer’s responsibility. Kortec IT Ltd is not liable for data loss.
• Provide valid software/license keys as needed. Services may be denied if counterfeit software is suspected.
• Third-party software (excluding Windows OS) must be paid for unless agreed beforehand.

2. Payment Terms

• Payment due upon return/collection unless otherwise agreed.
• Late payments incur £25/week fee until resolved.
• Uncollected items after 30 days may be sold or disposed of. Data storage devices uncollected after 14 days may be destroyed.

3. Service Pricing & Fees

• Prices are subject to change and exclude hardware/software costs.
• We reserve the right to correct any pricing errors.
• £20 call-out fee if no fault is found.
• 24-hour cancellation notice preferred via phone.
• Collection/delivery fees apply within 20 miles of Colchester, confirmed in advance.

4. Diagnostics & Repairs

• Diagnostics may be off-site and charged at fixed rates.
• Repair quotes are provided before work proceeds. Refusals are the customer’s choice.
• Kortec IT Ltd is not liable for post-repair issues unless under warranty.

5. Force Majeure

We are not liable for delays or losses caused by events beyond our control, including natural disasters, strikes, or government actions.

6. Warranties

• Warranty details are on your invoice. Parts warranties are from suppliers or manufacturers.
• Custom builds include a 3-month warranty (excluding misuse/software issues), extendable by agreement.
• Customer pays postage for warranty returns unless a manufacturing fault is confirmed.
• Misuse, damage, or liquid issues void warranty and incur charges.
• Software is non-refundable; vendor support must be contacted.
• Support post-repair is available at a fixed fee per incident.

7. Device Security & Passwords

• Remove sensitive data and backup your device before service.
• Passwords may be requested for diagnostics and will be used only as needed.
• Change all passwords after service. We are not liable for data loss or breaches.

8. Custom Orders & Deposits

• 60% non-refundable deposit required for custom builds.
• Deposits are via bank transfer or cleared cheque.
• Cancellation after ordering may incur restocking fees (25%) and shipping charges.

9. Payment Methods

Accepted: Bank Transfer, In-person Card Payment

Not Accepted: Personal Cheques (except contract customers), Postal Orders, Foreign Currency

10. Goods in Trust

Devices left with Kortec IT Ltd are insured while in our care. We hold relevant business and public liability insurance for your protection.

11. Policy Changes

We reserve the right to modify these terms without notice. All content is copyright protected. Unauthorized copying will result in DMCA action.